course: Boundaries and Good Practice
"An overwhelming culture of fear of breaking the law pervades and has given hesitancy to providing crucial legal support. With understanding and courage, we can overcome this culture... There is so much you can do before IAA accreditation..."
PERN Legal and Info, at the NACCOM Conference 2025
Modules in this course
Module 1. Immigration Advice and Regulation
This module gives an overview of immigration advice, why it matters, the risks of poor or unregulated advice, what you must not do, and how you can safely support people within the right boundaries.
Module 2. Supporting your client to engage with their legal representative
This module explains the role of immigration advisers, their professional duties and responsibilities, how to recognise good and poor advice, what to do if advice is poor, and who regulates the sector.
Course resources
OISC L1 Advice Boundaries
Quick reference for the work a Level 1 adviser can and cannot do across asylum, EU Settlement Scheme, and general immigration.
Legal Aid Eligibility (v4)
Help sheet covering what legal aid covers, Exceptional Case Funding, and the means and merits tests for eligibility.
Instructing a Legal Representative
Practical guide explaining a regulated legal rep's duties, their role, and tips for getting the best out of meetings with them.
Finding Immigration Advice
Guide for migrants and supporters on how to find regulated immigration advice, including legal aid, IAA advisers and specialist help.
The Unregulated Advisor (a play) — Activity 3 Answers
Annotated answer key for the advice boundaries role-play exercise, identifying where an unregulated adviser crosses into criminal territory.